Professionelles Servicemanagement für Dienstleistungen Neu
Europäische FernHochschule Hamburg GmbH Hamburg (Priv. FH)Duration
1 semesters
Language
German
Tuition
228.00 EUR/semester
Deadline
See university
About this program
This university course teaches how to successfully develop, market, and measure services. You will learn to strategically shape customer satisfaction, effectively use quality management, and generate genuine enthusiasm through smart communication. Practical methods such as the Service Marketing Mix, the Gap Model, and complaint management will show you how to sustainably improve service processes and strengthen your company's competitiveness.
Study mode
Online
ECTS
6 ECTS
Campus
Hamburg
English-taught
0%
Specializations
Career paths
Required documents
General requirements for Vocational (Ausbildung) programs in Germany. Program-specific requirements are shown once you start a journey for this program.
No general document list published yet for this program level.
Academic requirements
No general academic requirements published yet — check program-specific requirements after starting a journey.
Frequently asked questions
Static answers for the most common questions about applying to this program.
Country & application steps
Step by step, from choosing a federal state to your residence permit in Germany.
