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Vocational (Ausbildung)
German

Professionelles Servicemanagement für Dienstleistungen Neu

Europäische FernHochschule Hamburg GmbH Hamburg (Priv. FH)

Duration

1 semesters

Language

German

Tuition

228.00 EUR/semester

Deadline

See university

About this program

This university course teaches how to successfully develop, market, and measure services. You will learn to strategically shape customer satisfaction, effectively use quality management, and generate genuine enthusiasm through smart communication. Practical methods such as the Service Marketing Mix, the Gap Model, and complaint management will show you how to sustainably improve service processes and strengthen your company's competitiveness.

Study mode

Online

ECTS

6 ECTS

Campus

Hamburg

English-taught

0%

Specializations

Service Marketing Mix
Gap Model
Complaint Management
Service Quality
Customer Satisfaction
Quality Management
Communication Strategies
Service Innovation
Customer Relationship Management (CRM)
Service Development
Service Marketing
Service Measurement
Customer Satisfaction
Quality Management
Communication
Service Process Improvement
Competitiveness

Career paths

Marketing
Sales
Customer Service
Quality Management
Service Industry

Required documents

General requirements for Vocational (Ausbildung) programs in Germany. Program-specific requirements are shown once you start a journey for this program.

No general document list published yet for this program level.

Academic requirements

No general academic requirements published yet — check program-specific requirements after starting a journey.

Frequently asked questions

Static answers for the most common questions about applying to this program.

Country & application steps

Step by step, from choosing a federal state to your residence permit in Germany.

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