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Berufsausbildung
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Ausbildung Mediation

Fresenius University Applied Sciences

Dauer

Variiert

Sprache

Deutsch

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Mediation is a structured and confidential process that has proven to be an effective method for resolving conflicts. The goal of a mediation process is for both parties to reach a voluntary and mutually agreeable solution to a conflict. In this process, the conflicting parties are guided by the mediator's objective and constructive communication, leading them to suitable solutions independently. Mediation is becoming increasingly important for resolving conflicts, especially in legal disputes such as labor or family law, as court proceedings are often time-consuming and costly. Mediation seeks long-term solutions that are aligned with the parties' interests. Successful mediation does not strain the relationship between the parties but rather addresses existing conflicts and provides assistance for the parties to resolve them independently. This training aims to equip participants with conflict resolution skills, including active listening, rhetoric, and a professional, empathetic approach to communication.

Studienform

Teilzeit

Campus

Hamburg

Schwerpunkte

Principles of mediation
Mediation process and phases
Negotiation analysis, negotiation, and negotiation management
Distinction between mediation and contentious proceedings
Application fields of mediation
Harvard concept
Communication and work techniques in mediation
Interest research and material collection
Introduction to communication and conversation techniques
Techniques for developing and evaluating solutions
Visualization and moderation techniques
Handling difficult situations
Conflict factors, conflict dynamics, escalation levels, conflict types
Conflict analysis
Intervention techniques
Collection and evaluation of options
Concluding agreements
Specifics of different mediation settings (individual, co-/team, multi-party, shuttle mediation)
Involvement of third parties
Preparation and follow-up of mediation procedures
Documentation/protocol management
Law of mediation (mediator contract, professional law, confidentiality, remuneration, liability, insurance)
Role of law in mediation
Permissible and impermissible legal advice by the mediator
Recognition of legally relevant facts
Legal significance and enforceability of concluding agreements
Personal competencies, attitude, and role understanding of a mediator
Tasks and self-understanding of a mediator
Role definition and role conflicts
Power and fairness in mediation
Dealing with one's own emotions
Self-reflection processes

Karrierewege

Certified Mediator

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